Blackjack Help

Introduction

The essential objective of the game Blackjack is to get the sum of your cards closer to the number 21 than the dealer. A player may ‘stand’ on any number below 21 at any time to avoid going over and being ‘bust’.

When adding up points the totals of face cards (Jacks, Queens, and Kings) are worth 10. Aces have a value of either 1 or 11. The first ace dealt to a given player/dealer will have the value of 11 unless at the end of the hand that would cause the score to be over 21 in which case it will have the value of 1. Any subsequent Aces dealt to a given player/dealer will have the value 1. All other cards are valued at the numbers shown on them.

If a player is dealt an Ace and a card worth 10 ("Blackjack") in their first two cards, the player automatically wins at a payout ratio of 3:2, unless the house ties with a "blackjack" of its own. In either case, players will have their stake returned.

If player and the House tie, it is known as a "push" and a player's stake is returned.

If a player wins the hand they will receive 1:1 on their money, as well as having their stake returned.

If a player loses, then any stake placed is lost. Betting

At the start of a hand you have 15 seconds in which to place your bet. Once the countdown clock reaches zero you will not be allowed to change the bet you have placed on a hand.

To place a bet simply follow these basic steps:

  1. If it is your first bet of the session click on the 'New bet' button.
  2. To select a chip value, click on the desired chip image you see in the bottom left hand corner of the screen.
  3. To place a chip, click again in the betting box at the bottom of the screen
  4. Each extra time you click in the betting box it will add another chip of the same value, so for a bet of £15 you would select the £5 chip and then click the mouse three times in the preferred area of the betting box. Each time you click in the betting box you will see an extra chip added and your bet size increase by £5.

If you change your mind about the bets you have placed then you can cancel either the last chip you placed by pressing "Cancel Last", or the entire bet by pressing "Cancel All".

Any chips in the betting box when the countdown reaches zero form the bet that you are placing, there is no confirm button.

You will only be allowed to place bets within the table limits. The minimum/maximum levels are displayed clearly on the table. Our Interface

Our unique online interface allows you to play the hand your way while others play the hand differently. This means that while everyone will start with the same two cards, and the dealer will always start with the same starting card, the rest of the cards are not dealt to a particular hand.

The cards are dealt into the middle of the table and are then assigned to whichever hand is appropriate based on your decisions. You will see this represented in your web browser.

You will win or lose the hand based solely on the decisions you have taken; the decisions other people take will have no impact on your hand. Game Play

Once the countdown clock on the betting round has reached zero, the dealer will deal two cards to you and one to himself/herself. It will then be your turn to decide on the options that will appear at the bottom of the game screen. You will only ever be given the options which are appropriate to your hand. Simply click the icon of your choice and the decision will be relayed to the dealer on your behalf. If your decision involves an extra bet being placed then this will be done automatically without you manually adding chips.

The options that you can receive during play are as follows:

Hit - You will be given this option any time your hand adds up to twenty or less. 'Hitting' adds the value of the next card to your hand.
Stand - You will be given this option any time your hand adds up to twenty or less. 'Standing' will keep your current hand value and give the value of the next card to the dealer's total. No further decisions can be taken.
Double - You will only be offered this if you have exactly two cards and they add up to 9, 10, or 11 (and do not contain an ace.) 'Doubling' doubles your initial stake in return for one more card. No further decision can be taken. If you subsequently win the hand your winnings will be doubled.
Split - Only available when your first two cards are a pair/the same rank with the suit of the pair’s being irrelevant. 'Splitting' doubles your initial stake and splits your original hand into two new hands with each starting with one of the cards from your original pair. You will be dealt a second card onto each one of your original pair and hence you play the hands independently from each other. (Please note that with split hands your hands will not be treated as Blackjack even if you get 21 in two cards).
Insurance - When you have hit Blackjack but the dealer holds an Ace, you may buy insurance to protect some of your stake in case the dealer hits blackjack too. If you choose to take ‘Insurance’ you will place a bet of ½ your original stake that the next card dealt to the dealer will have a value of ten. If the dealer does get a ten on his/her second card (thus making blackjack) your insurance bet will win and will pay out at 2 to 1. Otherwise your insurance bet will lose.

Each decision round will last 15 seconds and you will see the decision bar icon start to flash when you are down to the last few seconds.

If you do not make a decision during the given period, you will be automatically 'stood' at whatever total you currently hold with the hand proceeding as normal from there.

After you have made your decision the dealer will deal the cards. On the video you will see them go to the centre of the table, but on your virtual table it goes either to your hand the dealers, depending on the decision you have made.

You will continue to be given options appropriate to your hand until you either reach 21, go over 21 (bust) or choose to stand. The dealer will then play out the rest of the hand as appropriate.

Given that different people will play their hands in different ways there will be times when you see a decision round occurring despite the fact that you have opted to stand, or cards still being dealt despite the fact that you have completed your hand and the dealer has more than 17. These decisions and cards will not affect the outcome of your hand.
Card Values

Aces have a value of either 1 or 11. The first ace dealt to a given player/dealer will have the value of 11 unless at the end of the hand that would cause the score to be over 21 in which case it will have the value of 1. Any subsequent Aces dealt to a given player/dealer will have the value 1.

Face Cards have a value of 10

All other cards (2–10), have the value that is shown on the card.

Responsible Gaming

We want our players to have fun while gambling at Smart Live Casino, so we encourage responsible gambling. Click here for more information.
Determining a Winner

If you exceed 21 you will automatically have lost, regardless of the dealer's final score.

If you get blackjack and the dealer doesn't, you will have automatically won the hand, and will get paid at a ratio of 3:2.

If the dealer has blackjack and you don't then you have lost (even if you have 21 in more than 2 cards, as blackjack beats a normal 21.)

If both you and the dealer have 21 or below, then you win if your hand is higher, and you lose if the dealers hand is higher. If the hands are tied, then it is a 'push' and you get your stake back.

A little Bit About Online Blackjack

Blackjack is the most popular casino card game around.

It requires a mixture of skill and luck and it very easy to learn the rules on how to play.

You can play free Blackjack to hone you skills before taking advantage of our £300 Blackjack bonus for first time deposits.



Blackjack House Rules
  1. All games of blackjack are operated with six decks that are cut by the dealer. All decks are thoroughly shuffled prior to arriving at the table with a courtesy shuffle occurring at the table by the dealer for player benefit.All staff involved in both the shuffling and dealing processes hold licenses with the Gambling Commission of Great Britain.
  2. Players can split on any pair and are permitted a maximum of three splits in any one hand.
  3. Players are permitted to double on hard 9, 10 or 11 only.
  4. Insurance is offered when a player has blackjack and the dealer's first card is an Ace. Insurance costs half of the stake of a players original bet and will be deemed a winning bet should the dealer's second card have the value ten. This bet pays odds of two to one.
General Terms and Conditions

  1. The general Terms and Conditions covering this website apply to this product. The rules pertaining to the Live Dealer Blackjack are in addition to, not an alternative from, Smart Live Casino's Terms and Conditions.
  2. Only one account per customer.
  3. Only players from jurisdictions where participation in online gambling is considered legal and acceptable under UK Gambling Commission Regulations may play at SmartLive Blackjack.
  4. Employees of Smart TV Broadcasting, any of their respective group of companies, partners and suppliers are not permitted to play on SmartLive Blackjack.
  5. Participant s must be over 18 years of age to play at SmartLive Blackjack.
  6. SmartLive Blackjack is brought to you by Smart TV Broadcasting Ltd, 3rd Floor, 14-16 Regent Street, London, SW1Y 4PH.
Disconnections

  1. i) In the event of a grand network disconnection during a hand which is the fault of SmartLive or one of its providers, every attempt will be made to restart the hand from the point of disconnection so that customers are able to complete the hand.
    ii) If this restart is not possible, then all bets for that particular hand will be refunded. The total stake will be returned whether a player's hand was winning in potential, tied in potential, or was already bust.
  2. i) In the event that a player suffers a local disconnection during a hand due to a third party source, the software will automatically 'stand' a player at the point at which the disconnection occurs, and the hand will be played out as normal.
    ii) SmartLive Casino will not accept responsibility for any local disconnections which may occur due to a third party source, and subsequently any loss or loss of profit in potential, which may be suffered.
Misdeals

  1. In the event of a misdeal or mis-scan of a card during a hand, we will take the hand back to the point when the misdeal took place where possible. This will allow players to complete the hand. If this cannot be achieved, then all bets will be declared void and all stakes returned to players.
  2. In cases where players have already made a decision, and the immediately previous card needs to be cancelled or changed due to a misdeal/mis-scan, we will always endeavour to give the players the option to make a new decision once the correct card has been dealt. Where this is not possible all bets will be void.
  3. If there is a discrepancy between the card shown on the video screen with the live dealer, and that which is shown on your betting display, the correct card is that which is on the video screen (i.e. the number/face vaule of the physical card turned over by the dealer, not that which appears on your screen). Any hands with a discrepancy should be played as such by the player. We will always either change the hand on the virtual table to that shown on the video, and in instances where this is not possible we void the hand and refund all wagers to all players.
  4. In the event that a misdeal is only noticed (or brought to our attention) after the completion of a hand, we will make every attempt to investigate and subsequently ensure that players are not deprived of due winnings.
  5. In situations where a card is inadvertently dealt and shown to customers before its turn, this card will not be burnt. To preserve the integrity of the deck this card will be placed next to the shoe, face down, and will be dealt at the same stage it should have been, had it not been shown to the players.
  6. In the event that a card is inadvertently shown face-up in the shoe, this does not count as a misdeal; the card and hand will still be played as normal.
Chat rules

  1. When using the chat function on the Live Dealer Blackjack product, you are implicitly agreeing to strictly abide by our chat rules.
  2. You must not impersonate, harass, slander, or abuse any other person in chat. You may not use vulgar language, nor make racial, sexual or ethnic comments of any kind whatsoever.
  3. Do not post anything that is, or could be construed as libellous.
  4. You must not use the chat function to solicit any other players with requests for money, whether for yourself, or for companies, websites or charitable causes.
  5. Smart Live Blackjack bears no liability to players for any activity occurring in the Chat Room which may cause any player to suffer loss, damage or distress of any kind.
  6. We reserve the right to publish players' usernames, winnings and chat messages across any media platform at our discretion.
  7. We reserve the right to edit or delete any and all chat messages which we consider to be in breach of these Terms.
  8. We reserve the right to suspend, restrict or terminate your access to the service at any time without notice at our discretion where you are (or we suspect that you may be) in breach of these Terms.
Contact Us

  1. If you have any questions, queries or complaints about SmartLive Blackjack, please contact our Customer Services Team on 0800 279 8510 or by post to: Smart TV Broadcasting Ltd, 3rd Floor, 14-16 Regent Street, London, SW1Y 4PH.
  2. If at any time during the complaints process you are unhappy with how your complaint is being dealt with please be aware that we have a formal grievance procedure to adhere to. Please feel free to request a written copy of our guidelines at any time during the complaints procedure.

Here at Smart Live Casino, we feel we offer the very best in customer support, and consistently strive to ensure that your Customer Experience is as memorable as possible.

If you require assistance, please contact us using the details below:

Live Chat
24 hour FREE support
click here
Email
support@smartlivecasino.com
click here
Free Phone
0800 279 851 0
24 hour FREE support
Postal


Smart Live Casino Customer Service
Smart Gaming Group
14-16 Regent Street
London / SW1Y 4PH

A little Bit About Online Blackjack

Blackjack is the most popular casino card game around.

It requires a mixture of skill and luck and it very easy to learn the rules on how to play.

You can play free Blackjack to hone you skills before taking advantage of our £500 Blackjack bonus for first time deposits.




Live Chat


Live casino online, play live roulette, live blackjack, baccarat and other live casino games online. Live dealer casino broadcasted on TV and online, no download is required to play. Play Live Auto Roulette games 24/7. See the Casino TV schedule for detailed information on our Live Dealer Casino TV games broadcasting times in your country.

Our Live Casino Sign up bonus is now 150% up to £300 on your first deposit. Current casino bonuses and live casino promotions. You can find information on offers bonuses and new games on our site and in our Casino Guide.

Play live casino games online at Smart Live Casino, UK's leading live online casino.
Smart Live Casino offers 24/7 customer service, contact us using live chat, phone or email.

Online Roulette | Play Casino Online Games.


Copyright SmartLiveCasino.com 2011 | Enjoy the game at UK's No 1 Live Casino Online

Smart Live Casino is licensed and regulated by the UK Gambling Commission, with license number 000-002715-R-103240-005.